Difference between revisions of "Gameplans"

From Inaprosec.co
Line 141: Line 141:
'''CT:'''   
'''CT:'''   


'''SGFR:''' Rebecca P- 11AM; 11:30AM; 12PM; 2PM; 2:30PM; 3PM           
'''SGFR:''' Mary - 11AM; 11:30AM; 12PM; 2PM; 2:30PM; 3PM           


'''MOLGR:'''             
'''MOLGR:'''             
Line 294: Line 294:
'''CT:'''     
'''CT:'''     


'''SGFR:''' Rebecca P - 11:30AM; 12PM; 2PM; 2:30PM; 3PM                         
'''SGFR:''' Tessa - 11:30AM; 12PM; 2PM; 2:30PM; 3PM                         


'''MOLGR:''' 12 guests @12PM   
'''MOLGR:''' 12 guests @12PM   

Revision as of 11:55, 20 December 2024

Mission Statement

To be the best at creating memorable wine experiences that inspire and enhance the lives of the people and community we serve.

Core Values

Beat Everyones Expectations

True Excellence is Achieved by Continually Raising the Bar

True Success Only Comes With Integrity

Satisfied Customers Sign Our Checks

Team of “Top of Class Performers”

Baseline For Every Decision

Is it fair to the customer? Is it fair to the employee? Is it fair to the company?

“The basis for your decision making should be to give priority to customers, employees, and Stone Tower Winery — in that order. Be fair to all and you will not go wrong.”

-Mike and Kristi Huber, Owners

Updates

Upcoming Events

Ski Gondola Flights: available starting Nov 14th

Sparkling SOMMinar: Dec 14th, 15th, 20th, 21st, 22nd (sold out!)

Pancakes with Santa: Dec 15th

California Reds SOMMinar: January 18th, 19th, 25th, 26th (limited availability)

Wine Club

White & Light Club Release Available!

This weekend is White & Light Club release (last of the year)! The wines are:

2023 Sycolin Creek

2023 Viognier Reserve

2020 Estate Blanc de Blancs

N/V Wild Boar Cellars Blanc de Noir

Wine Club Pick Ups

Friendly reminder that it is IMPERATIVE that you remember to mark a club pick up as “picked up” when you give it to the member. Failure to do so can result in us giving away wine. To that extent, we have had several members notify us that they had previously done their pick-up up and when they next came in a staff member insisted they had one and gave them an additional pick-up. Obviously we can avoid this by doing the right steps at pick-up, but in the event a guest tells you they don't believe they have a pick-up or already picked up, trust them and mark it as picked up.

Early Pickup Requests

Early pickups must be confirmed by completing the "Modify Club" form. This form can be found on the home screen of every iPad in the tasting room! The new section should be used in the event a wine club member is picking up their release wines prior to the club release date. When you open the form you will see an option named "Early Pick-up" once you click this option the form will ask for member name, member email address & phone number. You all will just need to complete one question which asks for info regarding modifications to the wine selections & pick-up date! Please make sure all fields listed are completed, and match the information on file! If you swap any wines, please ensure that you provide detailed notes of the exchanges and specify vintage (i.e. "23 SB SS" vs "SB").

Current Tasting Menu (UPDATED 12/13)

NV Wild Boar Blanc de Blancs

2023 Stone Tower Winery Sycolin Creek

2022 Maison Sanglier Pinot Noir

2022 Stone Tower Merlot

2022 Stone Tower Cabernet Franc

WINE UPDATES 12/13

Several changes to the menu, full list is below (no change to sparkling wines, but Brut Rose is low):

WHITE & ROSÉ WINE:

2022 Stone Tower Sauvignon Blanc Barrel Select

2023 Stone Tower Winery Chardonnay Reserve

2023 Stone Tower Winery Sycolin Creek

RED WINE:

2023 Maison Sanglier Pinot Noir Vin de France

2022 Wild Boar Cellars Sanglier Noble

2022 Stone Tower Merlot

2022 Stone Tower Cabernet Franc

2022 Stone Tower Winery Hogback Mountain

MENU UPDATES

Soup of the Week is Zuppa Toscana (cream-based with Longstone sweet italian sausage, kale, potatoes, bacon)

No change to the food/specials menus

Giant Cinnamon Roll has been added to the Brunch menu at TVTR

CLUB CORNER

Updating declines

https://drive.google.com/file/d/1Ek_6mSrr_r62L_mPxV3NbU7nENatw1U0/view

What does it take to sign-up a new member

  • Most members visit a winery 3-4 times before joining the winery club. Think of all the first time visitors you all sign-up…way to beat expectations!!
  • Potential members visiting these days are looking for something very different from previous generations, they want a story something unique which puts Stone Tower and you all in the perfect spot!
  • Our guests love learning about the history of the property, the Huber family and their passion for wine & creating memorable experiences. The stories that you all have shared about why you choose & continuing to choose to work at Stone Tower is exciting for guests!

Length of membership?

  • The average wine club member stays in a club for 31.8 months, the average Stone Tower member is a member for 30 months but we do have members that have been a part of the Stone Tower community for 11 YEARS!! That is amazing!
  • A little over one fourth of the Estate Club has been in the club since it was founded in July of 2017

Why do our members love the Tower Cru, Estate & Cellar Club

  • Spectacular views!
  • The wines & food offerings! Stone Tower wines are only distributed to a select few local restaurants and only certain wines are made available, Stone Tower wines are not sold in stores. Since the wines are exclusively available on the property, members have exclusive access to the wines, the wines are being set aside just for them!
  • The people!! The number of instances that we have received an email or call from an elated member with a wonderful story about one of you all is pretty frequent. Our members love being a part of this community!
  • Cru Night! Most wineries do not offer extended hours and it is a lovely way for them to enjoy themselves here at the end of a work week.

Plates/Silverware TVTR

Hi team! Friendly reminder when guests are ordering food at the Tower View Tasting Room bar please ensure you send them on their way with the necessary utensils and plates so they are able to enjoy their food as soon as it arrives! Food runners, please take the opportunity at the table to ask if you can get anything out of their way (take the initiative to pre-bus) and ask if they need anything else!

Miscellaneous

Gift Cards are now in the TVTR office by the iPads, instead of the club room!!

Library Map Updated: 8.30.24

MISSING HOURS- SEND TO TEAM@STONETOWERWINERY.COM

Please ensure you are sending any missing hours at the end of each day. As a reminder, all hours must be entered by EOD Sunday of pay week. Any hours not entered at this time would not be able to accrue tips. Please send any ADP corrections to team@stonetowerwinery.com, not to individual managers. Thank you!

Saturday – December 21st, 2024

"Wine is sunlight, held together by water." - Galileo Galilei

Weather:

Sunset Sat:

SOMM: 47 guests @11AM; 48 guests @2:30PM

Winter Winery Exp: Kevin (9) 4 guests @12PM

SIG:

CT:

SGFR: Mary - 11AM; 11:30AM; 12PM; 2PM; 2:30PM; 3PM

MOLGR:

HB Floor Manager: Chris (11-CL), Elizabeth (9-5), Alexander (10-GF)

TVTR Floor Manager: Lars (9 - 5), Megan (10:30 - GF), Miko (11 - CL)

Events:

BCR/VVB:

SUMMIT ROOM:

HARVEST BARN:

SPARKLING HOUSE:

WBH:

HARVEST BARN

POSITION STAFF MEMBER
Greeter
Main Bar C.J., Amy, Val
Second Bar Ann, Ed, Kristin, Daniela
Marketplace Colin
Bar Back
Pergolas
Pergola Bar/ Club Section
Pergola Support Staff
Pop Up Bar Upstairs
Gelato Truck
Dedicated Polisher
Support Staff Training Shift
AM Support Staff Tyler
DAYTIME Support Staff Eric B, Hagan, Adam
PM Support Staff Kevin, Jonathan, Eric N.

TOWER VIEW

POSITION STAFF MEMBER
Leads Lars (9 - 5), Megan (10:30 - GF), Miko (11 - CL)
Lead Greet Ashley (10:45)
Flex Float
Market & Wine Expo ***Mary (10:30, SGFR), Sharon (11:30)
Main Bar Matt (10), Christine (10), Maureen (10:30), Julie (11)
Wild Boar Hall Ameet (10), Annie (12)
Tower
BCR Bar
Somminar/Barrel Tasting Joe (8), Diane (8), Karla (9:30), Perla (9:15 - 5:15), Roman (9:15 - 5:15)
Winter Winery Exp Kevin (9) 4 guests @12PM
Signature Experiences
***Ski Gondola Flight Reservation Mary - 11AM; 11:30AM; 12PM; 2PM; 2:30PM; 3PM
**Cellar Tour
AM Support Staff Sloane (9:15 - 2:30) - Primary Wine/WC Stocker

Alexandra (9:15 - 2:30) - Primary Bar Stocker; Restrooms

Daytime Support Staff Austin (10:30 - 6:30) - All Things Marketplace (ice, wine, glassware)

Declan (11:30 - 7) - All Things WBH (ice, wine, glassware)

Camden (12:30 - CL) - Main Bar Support; Bus Stations; Restrooms

PM Support Staff Owen (2 - CL) - Primary Wine/WC Stocker

Sadie (2 - CL) - Primary Bar Stocker; Restrooms

Sunset Saturday
Sun Sat Support Staff
*set up market bar

Sunday – December 22nd, 2024

"Wine makes daily living easier, less hurried, with fewer tensions and more tolerance." Benjamin Franklin

Weather:

SOMM: 46 guests @11AM

Winter Winery Exp: Kevin - 5 guests (3+2)@12PM

SIG:

CT:

SGFR: Tessa - 11:30AM; 12PM; 2PM; 2:30PM; 3PM

MOLGR: 12 guests @12PM

HB Floor Manager: Chris (10-CL) Elizabeth (OFF), Alexander (9-5)

TVTR Floor Manager: Miko (9 - 5), Megan (10:30 - GF), Lars (11 - CL)

EVENTS:

SPARKLING HOUSE:

BCR/VVB: STW Holiday Dinner (6PM - 11PM)

TANK ROOM:

SUMMIT ROOM:

HARVEST BARN:

HARVEST BARN

POSITION STAFF MEMBER
Greeter
Main Bar C.J., Ed, Kerri
Second Bar Ann, Kristin, Daniela
Marketplace Colin
Bar Back
Pergolas
Pergola Bar/ Club Section
Pergola Support Staff
Pop Up Bar Upstairs
Gelato Truck
Dedicated Polisher
Support Staff Training Shift
AM Support Staff Hadley
DAYTIME Support Staff Eric B, Adam, Hagan
PM Support Staff Eric N, Lauren, Sophia

TOWER VIEW

POSITION STAFF MEMBER
Leads Miko (9 - 5), Megan (10:30 - GF), Lars (11 - CL)
Lead Greet
Flex Float
Market & Wine Expo ***Tessa (10:30, SGFR), Hilary (12)
Main Bar Christine (10), Brad (10:30), Annie (10:30), Christian (11:30), Maureen (2)
Wild Boar Hall Bob (10), Nathan (12)
Tower
BCR Bar
SOMM/Barrel Tasting Joe (8), Diane (8), Karla (9:30), Perla (9:15 - 5:15), Roman (9:15 - 5:15)
Winter Winery Exp Kevin - 5 guests (3+2)@12PM
Sig Experiences
***Ski Gondola Flight Reservation Tessa - 11:30AM; 12PM; 2PM; 2:30PM; 3PM
**Cellar Tour
AM Support Staff Maya (9:15 - 2:30) - Primary Bar Stocker; Restrooms

Wilson (9:15 - 2:30) - Primary Wine/WC Stocker

Daytime Support Staff Austin (10:30 - 6:30) - Main Bar Support; Bus Stations; Restrooms

Addison (11:30 - 7) - All Things Marketplace (ice, wine, glassware)

James (12:30 - CL) - All Things WBH (ice, wine, glassware)

PM Support Staff Alex (2 - CL) - Primary Wine/WC Stocker; Restrooms

Gaby (2 - CL) - Primary Bar Stocker

Support Staff (Training)
*Set Up Market